Copy of FAQ backup 4/26
- How do you ensure safety for your water delivery service?
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Once a year we conduct the most comprehensive third-party-lab test available. Our tests have never shown any industrial age contamination or potentially harmful components. Our water is collected from a covered spring head, so there is no chance for animal contamination. We test each batch of our water for harmful bacteria.
No one has ever gotten sick from our delivery service, and the town of Madras, Oregon, has been drinking unprocessed spring water from their taps for over a century without any adverse health effects.
- Is Alive Spring Water delivery expensive?
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If you have convenient access to a pristine spring water source, gathering free water yourself is the best option. Many of our customers live in metropolitan areas; usually super pure spring water sources aren’t geographically convenient for them.
Our customers enjoy the convenience of having efficient delivery of lab verified safe water. We are the first-and-only company to offer spring water delivered in eco-friendly glass as well as refrigeration during storage and transportation. Our operating costs are higher than typical water delivery, but our water is fresher and healthier for it. Our water is also naturally alkaline and mineral rich, imparting a delicious taste.
Typically our water is cheaper than buying bottled water from the store. Our average customer spends less than $2 per person a day to drink the best source of water available on the planet. Is your and your family's optimal health and wellness worth it? You can spend money on your health now or try and address health issues later.
- What areas do you currently service for home and office bottled spring water delivery?
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We're always expanding the areas to which we deliver water. Some of our current areas of service are Austin, San Antonio, Fort Lauderdale, Miami, West Palm Beach, Los Angeles, Hollywood, Santa Monica, Venice, Malibu, Santa Barbara, Orange County, Laguna Beach, San Diego, San Francisco, Berkeley, Silicon Valley, San Jose, and San Rafael.
Currently available water delivery areas are highlighted in blue.
If you're not in our area yet, try findaspring.com. - How can I view spring water delivery lab test results?
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We test every batch of water for harmful bacteria, and those reports are available upon request.
Here are our comprehensive water test results.
- How does your water delivery service work?
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Our spring water is collected from Opal Spring in Central Oregon for West Coast deliveries and from Blue Spring for Central and East Coast deliveries. It goes directly into triple-washed-and-rinsed, 2.5-gallon-lead-free-glass jugs. Our jugs go into refrigerated 18 wheelers and then they are delivered to our refrigerated warehouses. Our friendly drivers drop off jugs and simultaneously collect empties to be refilled. Our customer service team always texts customers to confirm next delivery. You can adjust, pause or cancel service at any time.
- Since Live Water is kept chilled until final delivery does it need to stay refrigerated?
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We keep our water chilled so it doesn't sit in trucks or warehouses which commonly reach over 100 degrees fahrenheit during storage and transport. If you store fresh spring water in a dark place that isn't exposed to excessive heat, our water typically stays fresh for at least 1 month from time of customer delivery.
- How does the refundable bottle deposit work?
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We charge a one-time $33 refundable bottle deposit per 2.5 gallon glass jug on the first delivery. After the first delivery, we only charge an additional deposit if we don’t receive an equal quantity of empties in exchange for full bottles. We’ll also credit your account if you return more-empty-than-full jugs at time of delivery.
In the rare event that you want to return your empty jugs before we are scheduled to deliver full ones but don’t wish to discontinue service, we charge a $30 convenience fee. Empty jugs can be returned for a full refund at any time.