Took a long while because back order but I love my glass dispenser. Beautiful! Worth the wait…
This is great water, tastes spectacular, the glass is really beautiful and luxurious. The communication is not so great. Took months to get my water and I have no idea what the system is to change water. There was little communication if any in the two months after I ordered and the time I got the water. I realize there was a slowdown re. getting more glass from Italy which is totally fine and understandable but please communicate! I still don't know when I'll be getting replacement water. Thank you for lovely water and lovely glass!
Thanks for the honest feedback. We are always looking at ways to improve communication. We are going to look into what could have been done better here, and how to improve our systems to avoid this type of thing in the future.
I was so looking forward to receiving this, but after waiting 3 months as a backordered item, I was disappointed that it was not as pictured. The pattern design is not the same as shown on the website, and less dimensional. Having previously purchased the water orb (comparison pic attached), I expected it to be the same pattern, as reflected on the website pictures. It was not. I reached out, and was advised that this is now produced in Italy and the pattern is different. All well and good, but it is not as pictured on the website, and what I had purchased. Also, the plastic rim protector does not fit with the glass lid, as pictured. Either this is a design flaw, not intended to be used with the glass lid, or I received the wrong one for the version of the jar that I received. I am very disappointed, and considering returning. The website image should be updated to reflect the actual item being offered at this time.
Thanks for your honest feedback. The lid does in fact fit, without the plastic ring on top. The plastic ring is only for cushioning when placing a glass jug on top, so it doesn't really serve any function as pictured and by itself.
We decided to change our glass manufacturer because the glass coming from China was not consistent, thin in some places, and was a safety liability. Also the glass from Italy is a better glass formula for added strength as well. Our apologies for not updating the pictures yet to the updated glass. This is something we will be doing before the end of 2021.
I love this dispenser. It looks beautiful in my dining area, and works perfectly. Couldn't be happier with it!
The 2.5 gallon dispenser is gorgeous and works perfectly. It’s been such a welcome addition to my home. Very highly recommended!
